|Effects on other services
||Bigpipe is naked broadband so you will lose your landline. If you have a monitored alarm, medical alarm, fax, or order pay per view movies, these services will no longer work without a landline. If you need those services, Bigpipe is not for you.
Your broadband service requires mains power to operate. If power is not available (e.g. during a local power outage, or your modem has a power outage) the broadband, and any services which run over it, may stop working unless you have battery backup in your home.
Also, if you are using a VOIP voice service using the Bigpipe connection, this will stop working if your broadband connection has an issue. This would prevent you from using it to make calls to emergency services from your VOIP voice service. We would recommend using your mobile phone instead in this situation.
You should check with the provider of any existing services such as fax, security alarms, medical alarms, EFTPOS and pay TV connections to make sure they will operate with this service.
||A standard UFB installation is free. The installation process will involve a technician coming to your place to physically connect a fibre optic cable from the roadside to your premise.
A non-standard installation usually applies if your house is more than 200m from the roadside. In these cases, a price is given upon application.
If you are on a 12 month contract and terminate the service before the end of the 12 month term, there is an Early Termination Fee of $249.